General terms and conditions Slings & Things

Article 1 General

1.1 These terms and conditions apply to the use of the Slings & Things website, printed catalogues and other publications, and to the sale and delivery of goods by Slings & Things arising from them or otherwise. By placing an order with Slings & Things, you accept these general terms and conditions, which form an integral part of the agreement. You are requested to read them thoroughly. Other terms that deviate from these terms and conditions are binding on Slings & Things only if and insofar as they have been expressly accepted in writing by Slings & Things.

1.2 You must be eighteen years of age or older to use the Slings & Things website and/or place orders. If you are under eighteen, you may use the Slings & Things website and/or place orders only with the consent and under the supervision of a parent or guardian. If you do not meet these requirements, we ask you not to place orders.

Article 2 Identity of the seller

These terms of sale apply to all goods and services (hereinafter: the goods) supplied by Slings & Things, trading under the name Slings & Things. Slings & Things is registered with the Chamber of Commerce in Roermond under number 42017419, with its registered office at Braosheuf 32, 6031 GA Nederweert, the Netherlands.

Article 3 Products, purchase and delivery

3.1 The description of the goods, quantity, quality, price, VAT, insurance and delivery costs are described on the website, in the catalogue, on the order page or on the order form. Illustrations, descriptions and other information relating to particular goods, with the exception of prices, VAT, insurance and shipping costs, are indicative. Slings & Things may, at its own discretion, change the nature of the goods offered without notifying you, provided that these differences are not material.

3.2 Acceptance of your order and completion of the contract between you and Slings & Things takes place when the ordered goods are shipped to you, unless Slings & Things indicates that your order is not accepted or you have cancelled it. Slings & Things reserves the right to refuse an order at its own discretion or if it appears that the information you provided was incorrect, and the right to adjust prices.

3.3 You have the right to cancel an order up to 14 days after the day on which you received the ordered goods. If you wish to exercise this right, you can notify Slings & Things by email. You must send the returned goods (in complete, undamaged and unused condition) in Slings & Things' original packaging to the address stated in Article 2, including the model withdrawal form. Slings & Things will then refund your payment, including delivery costs. The costs of return shipping and packaging are borne by the customer. Items specially ordered or custom-made for you cannot be returned. The 14-day withdrawal period does not apply to customers acting in the course of a profession or business.

3.4 Slings & Things aims to deliver all ordered products as quickly as possible. Goods and services are always subject to availability and an order may be withdrawn at any time, even after you have placed your order. If your order or part of your order cannot be fulfilled, Slings & Things will notify you. If a product or order is (partly) unavailable, Slings & Things may deliver a replacement product of equal or better quality, or deliver your order in part. If you do not wish to keep the replacement product, you can email Slings & Things within 14 days of receiving the goods. Slings & Things will then arrange a credit or refund. If Slings & Things requests a return, it will send you a return label allowing you to return the product at Slings & Things' expense. The specifications of products, gifts and prices are continuously subject to change, modification and/or improvement. If the specification of a product is changed, Slings & Things will endeavour to supply an equivalent or better alternative.

3.5 Slings & Things is never liable for any damage, including theft or loss, caused to the packaging or the item during return shipping. We recommend that you always return items by ’insured’ shipping.

3.6 If the product you ordered is delivered damaged or defective, or if it is the wrong product, you can email us or call us within 14 working days of receiving the product.

3.7 When you place an order with Slings & Things, this is considered an offer from you. Slings & Things is deemed to have accepted this offer when Slings & Things ships the ordered goods or when a confirmation is sent by post or email. The order becomes final when Slings & Things sends a confirmation email or letter or dispatches the goods.

3.8 Slings & Things will do its utmost to ensure that a customer's order is shipped at the time requested by that customer. Where Slings & Things is unable to ship an order at the time requested by the customer, the order will be shipped as soon as possible.

3.9 Slings & Things will deliver the products to the address you provide in your order. It is important that the address provided is correct. After placing your order, it is no longer possible to change the address.

3.10 Delivery is possible only in the country in which the order was placed. Delivery to a PO box or to remote areas of certain countries is not possible.

Article 4 Prices and payment

4.1 All prices stated are in Euro and may be adjusted by Slings & Things at any time. All prices on the website are subject to typographical errors.

4.2 Placing an order is considered an offer to Slings & Things to purchase a product or products at the price advertised by Slings & Things. Slings & Things has the right to require (partial) advance payment or may refuse an order if previous deliveries have not been paid for in full.

4.3 All prices exclude shipping and packaging costs and include VAT. Slings & Things guarantees that there will be no increase in the prices stated in its online shop, specific offers or catalogue for orders received during the validity period of the website, specific offer or catalogue. Prices in the catalogues, special offers or online shop may differ from one another. If VAT rates are increased during the term of a catalogue or price list, Slings & Things reserves the right to charge such additional amounts to you.

4.4 If products are incorrectly priced, Slings & Things will not be obliged to deliver those products to you at the incorrect price. In that case, Slings & Things may notify you of the correct price and ask you to confirm or refuse the order for the product concerned.

4.5 Slings & Things accepts payment in the following ways:

• iDEAL | Wero 
• Bank transfer
• Bancontact (Belgium) 
• Belfius Direct Net (Belgium) 
• Giropay (Germany) 
• KBC / CBC 
• EPS (Austria) 
• PayPal 
• Credit card 
• Sofort-Banking 
• Klarna Afterpay 
• Przelewy24 (Poland)
• Apple Pay

4.6 If you do not pay the full amount after having been given notice of default, Slings & Things may increase the amount for extrajudicial collection costs by an amount of 15% of the outstanding principal up to €2500, -, 10% of an outstanding principal from €2.500,01 to €5.000, -, and with a minimum amount of €40,-.

Article 5 Warranty

5.1 Slings & Things offers a one-year warranty on products supplied by it. Slings & Things further guarantees the quality and / or usability of the products supplied in accordance with the specifications provided. The date on the invoice serves as the warranty commencement date. If a warranty claim is accepted by Slings & Things and Slings & Things asks you to return the item (s), the return costs will be borne by Slings & Things. Any costs resulting from unfounded or unjustified warranty claims will be at your expense.

5.2 No claim may be made under this warranty:

• in the event of damage resulting from intentional, culpable or negligent handling;
• in the event of improper use or poor maintenance;
• normal wear and tear;
• if the product has been damaged as a result of failure to observe the instructions, package inserts and manuals.

This warranty does not affect the consumer's statutory rights. If you are a consumer, you have statutory rights in relation to products that are defective or do not conform to the description. These statutory rights are not affected by the warranty or return policy in these terms and conditions.

Article 6 Ownership and risk

6.1 The risk of damage to or loss of the products passes to you upon delivery or, if you were unavailable to receive them at the agreed time, when Slings & Things attempted to deliver them. Slings & Things is not liable for loss of or damage to products if they have been delivered in accordance with your delivery instructions.

6.2 As long as you have not made full payment of the entire agreed amount, all goods delivered remain the full property of Slings & Things.

Article 7 Liability

7.1 Slings & Things' liability for damage arising from a breach of these terms and conditions or any defects in the products supplied is limited to a maximum of:

a. Direct damage up to a maximum of the amounts paid by you to Slings & Things for the product concerned, and

b. The costs of returning the defective products to Slings & Things.

Slings & Things is not responsible for replacing (allegedly) defective goods or refunding amounts already paid by you, except if this is in accordance with the provisions of these general terms and conditions.

7.2 Slings & Things' liability for indirect damage, including consequential damage, loss of profit and damage due to business interruption, is excluded.

7.3 However, the maximum amounts referred to in Article 7.1 shall lapse if and insofar as the damage results from intent or gross negligence on the part of Slings & Things.

7.4 A condition for any right to compensation to arise is always that you report the damage to Slings & Things in writing as soon as possible (within 30 days) after it occurs.

7.5. You indemnify Slings & Things against all claims by third parties arising from the use of the products for a purpose other than that for which they are intended or from the consequences of use contrary to the instructions or directions for use.

Article 8 Website and catalogue disclaimer

8.1 Changes to products may be made at any time. Slings & Things will endeavour to keep the website up to date, but the information and specifications provided are for information purposes only and may be changed without prior notice. Photos on the website are usually accurate, but minor variations in colour, shape and size may occur.

8.2 The content of the website is intended exclusively for persons accessing the site from geographical locations within the delivery area. Dragen & Zo accepts no liability for the content of any other linked websites.

8.3 If advice or information available on the website may be regarded as clarification or supplementation, we recommend that you request further explanation from our staff. Dragen & Zo is not liable for loss, damage or injury that may arise as a result of following this assistance, advice or information.

Article 9 Privacy Policy

9.1 Dragen & Zo respects your privacy. Dragen & Zo treats all personal information that you have provided or provide as confidential, in accordance with its privacy policy, as stated at www.dragenenzo.nl and in accordance with national and European legislation and regulations.

Article 10 Intellectual Property Rights

10.1 The information and advice that you may find on the website or in other publications of Dragen & Zo are intended exclusively for personal use and may responsibly be regarded only as no more than a representation of “best practices”.

10.2 All written text, photographs, designs and content of the website, catalogues and other publications, in combination with their selection and arrangement and all software compilations and adaptations, are the copyright property of Dragen & Zo or of natural or legal persons who have granted Dragen & Zo a right of use in this respect and are protected as such. Dragen & Zo reserves all rights in this respect.

10.3 No part of this website may be reproduced, mechanically, electronically, including by means of photocopies, or in any other way, without the prior written permission of Dragen & Zo or that of the holder of the relevant intellectual property right.

10.4 All names, logos, slogans or other phrases may be a trademark of Dragen & Zo or of another person or company. Any use of a word mark or figurative mark without written permission is prohibited. You must not copy, reproduce, transmit, distribute, commercially exploit or create derivative works from such protected texts and images or content, nor help others to do so. If you become aware of such matters, you must inform Dragen & Zo immediately.

10.5 You acknowledge that by posting information or material on the Dragen & Zo website, you grant Dragen & Zo and our licensors an irrevocable, unrestricted, royalty-free, worldwide licence to use the information or materials, both within the Dragen & Zo domain and otherwise. The licence includes, among other things, the right to copy, distribute, broadcast and otherwise transfer, and to adapt and edit such materials.

Article 11 General

11.1 Unless otherwise stated in the supplementary terms and conditions, these general terms and conditions and your use of this site are governed by and interpreted in accordance with Dutch law, and any disputes shall be submitted exclusively to the competent court in Roermond.

11.2 If you or Dragen & Zo fail to enforce a particular right under these terms and conditions, this will not prevent you or Dragen & Zo from enforcing other rights or from subsequently invoking that right.

11.3 To the extent that any provision of these terms and conditions is deemed invalid, unlawful or unenforceable in any jurisdiction by a court or competent authority, that provision shall not be considered part of these terms and conditions and shall not affect the enforceability of the remainder of these terms and conditions, nor shall it affect the validity, lawfulness and enforceability of that provision in any other jurisdiction.

11.4 In the event of force majeure, including in any event domestic disturbances, mobilisation, war, transport disruptions, strikes, lockouts, business disruptions, stagnation in supplies, fire, flooding, import and export restrictions and in the event that Dragen & Zo is unable to deliver due to its own suppliers, regardless of the reason, as a result of which performance of the agreement cannot reasonably be required of Dragen & Zo, performance of the agreement will be suspended or the agreement will be terminated, all without any obligation to pay compensation.

11.5 If you are a business user, you indemnify Dragen & Zo and/or any of its affiliated companies and its officers, directors and employees, immediately upon request, against all claims, liability, damage, costs and expenses, including legal costs, arising from any breach of these terms and conditions by you or any other obligations arising from your use of the Dragen & Zo website or other communications.

11.6 You can send any complaints relating to your order by email to: [email protected] or call +31 (0)85-3012965.