At Slings & Things, we do everything we can to ensure that you are satisfied with your purchases. Nevertheless, it may happen that the products received are not entirely to your satisfaction. In that case, exchanges or returns are possible within 14 days under the following conditions.

Returnn

You have the right to return products within 14 days of receipt in accordance with the law on ’distance purchases’. The products must then be received by Slings & Things within 14 days, making a total of 28 days after receipt.

Before returning

• You notify us that you will be returning one or more products; you must do this within 14 days of receiving your order.
• State your order number and what you are returning. We would appreciate knowing why you are returning a product, but this is not obligatory. 
• If you want to return a baby carrier because you cannot get a good fit, please feel free to ask us for advice by email. We can often help you with a few small tips and tricks. And if this does not work, you can of course still return it.

Returning

• You download the model withdrawal form (PDF) and include the completed form with your return. Without this form, we cannot process your return because we do not know who the return is from. 
• Make sure that your parcel has sufficient postage. Returns with insufficient or no postage will not be accepted by Slings & Things. Also keep the track & trace code for your parcel. We are not responsible for lost returns.
• No shipping labels may be attached to the product or the product’s packaging, as this will make the product unsaleable to us.  Of course, you may attach them to the shipping box or shipping bag. If you no longer have the box or shipping bag, make sure to use another package around it.
• You are responsible for the cost of returning the item to Slings & Things.

Return address

Slings & Things attn. Returns
Braosheuf 32
6031 GA Nederweert
The Netherlands

The condition of the product

• The products you return must be complete and in new condition They must be. This means: unused, undamaged, unwashed, without stains and in the original packaging with the attached tag. 
  A product may not have been used for more than is necessary to decide whether you would like to keep it, as you would in a physical shop. You may therefore try on and test a baby carrier, but not use it extensively. You may not use or try on a baby wrap, but you may remove it from the packaging to feel and view it. If, in our assessment, a returned product does not meet these requirements, we will deduct a reasonable compensation from the amount to be refunded.
• If we receive an item back dirty (with stains, hairs, etc.) and, in our opinion, it needs to be washed and ironed, 75% of the purchase amount will be refunded. The assessment of this is at the discretion of Slings & Things. We will email you a photo of the product as it arrived with us.
• If we receive an item back with replaceable parts missing (instruction manual, chest strap), 90% of the purchase amount will be refunded. When returning an item, make sure you send it back complete.
• If we receive an item back with parts missing that we cannot simply replace and that belong with the product, 50% of the purchase amount will be refunded. The assessment of this is at the discretion of Slings & Things.

Your money refunded

• If your return meets the return conditions above, the purchase amount and the original shipping costs on the invoice will be refunded within 14 days of receipt of your return.
• We will refund your payment to the same account you used to pay, provided the item is in new condition.
• Have you ordered multiple items, are shipping costs listed on your invoice, and are you not returning everything? Then the original shipping costs will not be reimbursed. 
• Fees have been charged for some payment methods. This is because these costs are also charged to us. Please note that if you return your order in whole or in part, these payment fees will not be refunded. 
• The costs of returning an item to Slings & Things are your responsibility. If a mistake was made by Slings & Things, we will of course cover all shipping costs. The assessment of this is at all times at the discretion of Slings & Things.

Exchanging

Would you like to exchange a product for a different size, a different colour, or would you like to choose something else in the webshop? That is no problem at all. You return the product to be exchanged as described above and order the desired new product in our webshop.